Colored Contact Lenses FAQ
Find answers about choosing and caring for your Natura Eyes Contact lenses, placing an order, shipping and returns.
Where can I find the available colours and styles?
Browse our colored contact lenses collection and use the filters to explore styles. Check each product page for its colour, specifications and available options.
Will the lenses look exactly like the photos?
The result can vary depending on your natural eye colour. Use product photos to compare styles, but keep in mind that the same lenses can look different on different people.
Should I see an eye care professional before wearing colored contact lenses?
Yes, even if you do not need vision correction. An eye care professional can assess the fit, including diameter and base curve, and explain appropriate use and care. Availability in a particular size does not establish suitability for your eyes. Read Health Canada's guidance on decorative contact lenses.
How long can I use my contact lenses?
Follow the replacement schedule on the product packaging and instructions, together with your eye care professional's advice. A pair's replacement period is different from the number of hours you can wear it each day. If either is unclear, ask before wearing the lenses.
How should I clean and store my lenses?
Wash and thoroughly dry your hands before handling lenses. For reusable lenses, follow the product instructions and use the solution recommended by your eye care professional. Use fresh solution each time; never top up old solution. Clean the case with the recommended solution and let it air-dry. Never share your lenses. See the CDC's lens-care guidance.
Can I sleep, shower or swim with my lenses in?
Remove your lenses before sleeping, showering or swimming. Keep them away from water and saliva, including when cleaning or storing them. Use appropriate contact lens care products as directed. See the CDC's prevention advice.
What should I do if I have pain, redness or blurred vision?
Remove your lenses immediately and contact an eye care professional promptly. Do not put them back in until you have received professional advice. Health Canada's guidance explains when to seek help.
How much is shipping, and when will my order arrive?
Check shipping options and charges at checkout for your address. If you need your order by a specific date, contact us before ordering for available delivery information.
How can I track my order?
Visit our order tracking page and enter the requested details. If you need help, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. Whether a change or cancellation is possible depends on the order's processing status.
Can I return an item if I change my mind?
For change-of-mind returns, items must be unopened and in good condition. Ship your return within 14 days of receiving the item; return postage is your responsibility. Read our return and refund policy for the full conditions and contact us for return instructions.
What if my item is damaged, defective or incorrect?
Check your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us immediately. Include your order number and a description of the issue so we can assess it, as explained in our return policy.
When will I receive my refund?
After we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the payment. If more than 15 business days have passed since approval, contact us. See our refund policy for details.
Still have a question?
Use our contact form or email naturaeyescontact@gmail.com. Include your order number if your question concerns a purchase.